Refund and Return

Crimson Cliff Refund and Return Policy


We hope you love your Crimson Cliff product, but if you’re not completely satisfied, you can return it within 15 days of purchase.

Return Policy

All current, full priced products purchased from crimsoncliff.com can be returned for a replacement or a refund within 10 days from purchase date. To return your shipment, please email the customer delight department hi@crimsoncliff.com with name and order number.
 
Please note, the returned products must be in the original packaging & unused. If you no longer have your packing slip, please put all of the information on a separate sheet of paper, including your order number, mailing address and phone number, along with the item description. 


Credits for returns will be refunded to the bank account that is provided by you. Once the credit has been requested, refunds can take up to 7 - 10 business days.

For order or shipping issues, please email hi@crimsoncliff.com with your name and order number. We will work with you to correct the issue.
 

Damaged Product

For product that has arrived damaged, it is not necessary to return the product. Please email a photo of the damaged product to hi@crimsoncliff.com along with your name and order number, and we will be happy to assist you with a replacement order.

Please note, the returned products must be in the original packaging & unused. If you no longer have your packing slip, please put all of the information on a separate sheet of paper, including your order number, mailing address and phone number, along with the item description, and include it with the return.